Beast of Burden

I've been reading around about SaaS - and I stumbled upon this whitepaper over at OpSource.

The point that caught my eye was this:

"Finally, SaaS transitions the burden of deployment and management from the end user to the software vendor, and forces vendors to take responsibility for the performance, security, and stability of their applications. "

That's an interesting point in relation to Sam's "shift in value" theme -- the end-user (enterprise) is just plain *tired* of carrying the burden of deployment and *management* of software packages.